Appeal status is a veteran-facing tool that allows veterans to check the current status of their Appeal for Disability Claims benefits, set expectations for what to expect with and see an estimated wait time until the next step in the process.
Today, when a veteran decides to appeal their claim, they have to wait over fives years to receive a decision. There are currently over 400,000 backlog appeals awaiting for a decision from the VA.
Our team at the U.S. Digital Service team was hired to investigate and modernize the appeals process so that veterans can receive their decisions in a timely manner. One of the projects we worked on was redesigning an appeal status tracker for veterans who were waiting for compensations for disability claims.
Previous Appeal Status tool via eBenefits
Appeal Status Redesign
What to expect next